1 reviews | Active since Jul 2010
DONT BUY PHONES @ ACKERMANS CONNECT
I bought a phone @ ACKERMANS CONNECT EYETHU MALL on the 22 December 2021 then on the 23 December 2021the phone wouldnt switch on and i took it back. The store manager Simphiwe (manager who lacks customer service skills and extremely rude). He said the phone is fine its not faulty. I took back the phone then same problem started happening again i took back the phone. He said he will take it to repairs. Problem is this phone is hardly a month old and already has been to repairs twice and worse i took it back within 7 days and he refused to give me a new phone or my money back. Simphiwe is very disrespectful and how can i keep new phone thats been to repairs twice? I regret buying phone at ackermans connect. They sell faulty cellphones and refuse to replace neither pay back my money.
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
