dont buy phones at Ackermans

I bought a phone there on the 10th of December and a couple days later this white screen appeared and the phone stopped working so today I tried to take it back so they can replace or give my money back but the lady said that they can't take it back after 7 days. I could only get transport there today.

I have been a customer the shop for years But after this I will not go back to any branch. I am still waiting for their head office to get back to me . The phone us brand new but this is a factory fault but now I have to go spend money I don't have because they have a 7 day policy about returns for faulty products. Don't but cell phones there. Not recommended