HC
Herbert C

1 reviews | Active since Jun 2018

15 Jun 2018, 16:57

dont buy cell phones from Ackermans

In the end of May I puch****d a Cell phone. One of the deciding factors of purchasing this phone was I would receive 500Mb for 6 months. I have still not received any Data. Cell C informs me I must contact Ackermans.

I went last Saturday to inform them and they now want to give me a Vodacom Sim with 100 Mb for 12 months. I explained that the other Data is 3gb and the Vodacom is 1.2 Gb how is this fair.

They rep**** that this is all they can do. How can you gave a promotion like this. Selling something incomplete at the full price.

I spend well over R1000 a month with Ackerman's in clothing.

Trust me when I say I will not shop their again!!

0
Replies (4)
Ackermans
Ackermans's reply18 Jun 2018, 08:11
Official

Good day Herbert,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply20 Jun 2018, 11:17
Official

Good day Herbert,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Jun 2018, 10:33
Official

Good day Herbert,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply06 Jul 2018, 10:45
Official

Good day Herbert,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service