DO NOT OPEN ACKERMANS ACCOUNT WITH RUDE CUSTOMER SERVICE AGENTS

Opened my Ackermans account in December 2023 as a first time mom to get baby essentials and decided to close the account today 05 May 2024. I had a credit limit or R9000 and paid my account on time either in store or online.

I was in store 28 April 2024 (Gateway Mall) to purchase clothes worth R3500 since my maternity leave was coming to an end and when I was at the till I was told that there is an OTP required which I did not receive, ladies in store did call the call centre which had unprofessional agents that claimed that I failed the security questions, when I knew very well I had made my last payment in store with receipts (Gateway Mall), received statements via SMS and email. (According to my knowledge and experience gained from working in call centre is that, If the customer fails security questions, the agent should ask questions like email address, physical address, phone number, ID number etc. since they have the customers account opened)

I had to email my bank statement and ID for my account to be unblocked it had been over 5 days with no response from the call centre agents if they had received my documents. I went in store KwaMashu and they called the call centre and the agent had to put me on hold to check for my email with documents (this means customers that email docs or queries via email are not attended to yet they claim to attend to emails in 3-5 working days)

I was not happy that the agents were not helpful, blocked my account even though they knew I was in store with my ID document. I was denied to speak to the TL or manager at the call centre. The agents are rude, I really think these agents are not skilled/taught the call flow, empathy and sympathy. Its sad that these agents are in call centres working to earn a salary and yet they not passionate about their job.

Do not open an account with Ackermans, run for the hills.