DO NOT BUY PHONES FROM ACKERMANS.DEFECTIVE WITH NO EMPATHY

I purchased a mobile phone misses in Feb. The phone became defective a few months later. Phone restarts and does not charge beyond 4%. Therefore we go to Ackermans La Lucia with the receipt box. Explaining the situation. Seeing that my wife is pregnant and needing communication with her at all times as he can arrive any day. We were told by management they would need to take it in for repairs which will take a month. I requested if we could pay the difference and get a better quality item as the product has constant issues however she refused to do that. We already paid for the phone. Now Ackermans inconveniences us with no choice to spend an additional R1000 or so to purchase another mobile phone in the meantime besides driving up and down to the store when we need every penny. This is unreasonable and incompassionate not taking into account possibly putting us jeopardy if I do not have means of communication. We asked for the manager to make an exception but was met with disdain. This is incompassionate considering its a family store.

We were going to be purchasing our baby goods at your store but now considering your policy and inconsideration. We will not be doing that and be advising all our colleagues not to purchase any items from Ackermans. It is not our fault that Ackermans sells defective items. Nor should it inconvenience us and affect our pocket in our time of need with a baby on the way,