CM
Constance M

1 reviews | Active since Dec 2021

30 Dec 2021, 21:49

Distasteful service and terrible attitude

If a minus was permitted on the rating that's definitely how I would rate Ackermans in Carolina.

I had to be sent from pillar to post, was told a refund cannot be given to me and I had to travel to a different town (Belfast) to get it. As shocking as it is Belfast had nothing to do with my initial transaction.

To make matters worse I was met by a cashier with horrible attitude.

Please redo the customer service training and ASK YOUR STAFF NOT to add their own TC's.

0
Replies (2)
Ackermans
Ackermans's reply31 Dec 2021, 09:49
Official
Good day Constance,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply06 Jan 2022, 12:46
Official
 Good day Constance, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service