Dissatisfied customer

I have been using Ackermans account for so many years. But i am just getting tired about how your treating me. I have a problem with this so called hollard family protector plan. In 2013 when i receive my statement it shows that i have a family protector plan for R49. I called to enquire at Ackermans and they couldnt help me much except to say they will cancel the policy. And now again the same hollard family protector plan is appearing on my statement since January and i never signed for any policy as i dont want any hollard policy. My March statement is showing February and March premium and Now i am expected to pay for that policy which i dont even need and which i dont even know how it came to my account. But i am not prepared to pay that money. Please investigate and found out what happened. Ackermans please do something about this so called hollard policies because you are going to loose a lot of customers.