1 reviews | Active since Sept 2017
Dissatisfied customer
Good day
I was in 1 of your shops today in Hemingways mall East London, to buy a gift card I got the card after 20 minutes and I got the card naked like this no envelope no anything when I ask them the told me that " told me that they don't have them and it's been months "
My question is how am I gonna make the present special without anything to cove it and they told me I must go to "Pick n Pay " to buy an envelope.
Is this how you treat your customers ? How is the "gift card " gonna be special without any cover ? I am very disappointed because am buying this "gift card" for a 7year old, how us he gonna understand an unwrapped gift ? I had to spend extra to make it special for him .
Good day Thembalethu,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Thembalethu,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Thembalethu,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Thembalethu,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Thembalethu,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Thembalethu,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,