Dissapointment

Disappointed by the customer service in Ackermans - Vryburg, I am a constant customer there as i buy majority of my little ones clothes from Ackermans - Cash. However My Husband decided to open up an account for us, we app**** online and was told to leave supporting documents at our nearest branch which we did. The guy responsible for this took 3 days to simply scan an i.d copy and his excuse was for 3 days that his too busy while having attitude with us when we called to enquire. We are now still waiting for feedback to find out if we are accepted for credit. I have opened numerous other accounts in other chainstores and have NEVER EXPERIENCED such a problem. This is dissapointing because we shop at ackermans all the time. And we clearly have a good credit rating so the hold up and constantly calling for documents to be scanned and the credit status is annoying