AV
AJ V
1 reviews | Active since Apr 2018
16 Apr 2018, 15:05
Dissapointed Customer...
I am very dissapointed with the service I received from ackermans service agents.
I called in on Thursday 12/04/2018 to request a settlement letter for the above mentioned account. Upon account holder verification I was told that I will get the letter within 24 to 48 hours.
To date I have not received the requested letter. I called in on the morning on Saturday 14/04/2018 for feedback regarding this, one of tge agents told me that the letter was emailed on Thursday 12/04/2018 around 10 am. I told her that I would check my email and see if I have the letter, but nothing has been received.
Today I called again and they gave me the exact same story and no letter.
Why is it so hard to provide me with the letter?
Helpful (0)
Replies (4)0
Replies (4)
Ackermans's replyOfficial
16 Apr 2018, 15:21Good day Andreas,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply16 Apr 2018, 15:21
Official
Good day Andreas,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
16 Apr 2018, 15:21Good day Andreas,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply16 Apr 2018, 15:21
Official
Good day Andreas,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
AV
AJ V's updateReviewer Update
16 Apr 2018, 15:23Hi
*** is my contact nr.
AV
AJ V's update16 Apr 2018, 15:23
Reviewer Update
Hi
*** is my contact nr.
Ackermans's replyOfficial
16 Apr 2018, 16:06Good day Andreas,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply16 Apr 2018, 16:06
Official
Good day Andreas,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,