Dissapointed

Good morning I'm so dissapointed In Ackermans. I have an account with them i pay my installments every month but my balance remains high so i went there yesterday calling IUA they saw i was taken out a policy wich I know nothing about. Sad part of this story is So called lady named Lorain "Langeveldt" (NB My surname is also Langeveldt)whom i don't know in any way is the beneficiary. I told the lady i dont know lorain according to me there's no relative named Lorain in my family so the first lady drop the call we phoned back now the second lady told me but she saw the policy is cancelled today wich i believe the lady who dropped the call without finishing our conversation cancelled it even without us reaching that point of me saying "cancel it now". Anycase this second lady now confirming my details said that i receive sms's on the number that was not even mine i don't know that number but ja believe it's this so called Lorains number coz my number was not on that profile (policy) but I receive all promotions and reminders of payment due date on my number that i use all my life now . Now they refuse to refund me coz i receive sms and i received nothing regarding any policies. They deducted around R194 every month dont know when it started coz i realized a few months ago something does not add up I even stop taken clothes etc. On my account to check whats happening untill last month i took July slip with to check the balance so that's where i was sure bout my facts . My question is where did they get Lorains ID number from coz i defnitely didn't give anyone's Id number to them nor cell number. How can i get help please . And than this one lady even had an attitude telling me I receive sms every month (which i don't) so there is no refund. I told her ok I'm not going to leave it like this she said your welcome .. Please help. NB I never told them I'm intrested in any policies/ insurance nothing.