SI
Suraya I
1 reviews | Active since May 2016
02 Sept 2021, 10:20
Dissapointed
I'm extremely disappointed in your service.. for the past month when i went into your Parow Ackermans store, i was advised that there is amounts due and i have paid after i settled the account on the 9 July 2021. i called in on the 30 August and was advance my account is in advance and you owe me R1280.. Jennifer provided me with the email address and said i need to sent the slip and bank statement, which i did on the 30 August.Untill date i have not received any sort of feedback or communication. i sent a follow up email yesterday and still no feedback. if i do not get feedabck within the next 24hrs, i will take this to the ombudsman
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Replies (2)
Ackermans's replyOfficial
02 Sept 2021, 13:24Good day Suraya,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact be in touch with you soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact be in touch with you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply02 Sept 2021, 13:24
Official
Good day Suraya,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact be in touch with you soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact be in touch with you soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
15 Sept 2021, 15:58Good day Suraya,
We can confirm that your payment has been allocated to your bank account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been allocated to your bank account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply15 Sept 2021, 15:58
Official
Good day Suraya,
We can confirm that your payment has been allocated to your bank account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been allocated to your bank account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service