AR
Alice R

1 reviews | Active since Apr 2013

19 Aug 2016, 12:49

Disrespectful staff with bad attitude

<p>19 August went to Ackermans Sammy marks for a peaceful shopping experience, a lady known as Siziwe was standing by the door sounding an irritating bell, as I walked in she played the bell onto my ear even after informing her that it is wrong and irritating she did it again and laughed I gave her a warning one more and informed her off the steps I will take she laughed again and said she will do it again there's no case for playing a bell like that. And she proceeded to make insulting remarks. </p> <p> </p> <p>I shall proceed then to seek medical advice and attention should there be any issues I will take it up with her personally and legally, I expect to shop in peace and to be respected not be turned into a joke and disrespected as i complain about it and be ignored at that fact. If customer service is not taught to the member then I see no point in her serving any one.</p>

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Replies (2)
Ackermans
Ackermans's reply19 Aug 2016, 13:20
Official

Good day Alice,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind Regards,

Ackermans Customer Service

Ackermans
Ackermans's reply24 Aug 2016, 06:36
Official

Good day Alice,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service