Disrespectful, insulting and belittling treatment by Arkermans

I live in Botshabelo, Free state. On the 15th December 2021, I bought a Samsung A12 D's Blue Model from Arkermans Botshabelo complex within two months after I bought my phone I realised that my phone's screen was no longer functioning well then on the 3rd of February 2022 I took it back to the because it was still under guarantee. They took it and then nothing ever happened, it didn't even leave the to the repair workshop. Everytime I went to the store they either tell me that the person responsible for repairs is not at work or accuse me that I must have done something to it. I suspect that I was sold an already broken phone hence the ************s everytime I went to the store. It went on like that until I demanded my phone back because they even refused to give my money back. IT HAS NEVER LEFT THE STORE FOR REPAIRS, I AM USING A PHONE THAT HAS A SCREEN WITH 40% screen. My repair ID : ***B3D6 IMei: *** My name: R. Moloi