Disrespectful and inconsiderate.

<p>on the 13th of July 2017, I bought a cellphone from Ackermans store in Viljoenskroon, Free State Province. I was told by the cashier there that, I am allowed to return this phone to any Ackermans for a full refund within 7 days should I experience any fault condition with the phone.</p> <p>On the 6th day after buying the phone, I realized that the phone switches itself off when the phone battery power is around 17%. on the 7th day as per advice by the Cashier, I took the phone in at the Klerksdorp branch of Ackermans, since I live in Klerksdorp.</p> <p>I was rudely told by the staff and the Manager to take the phone back to Ackermans in Viljoenskroon where I bought the phone from. I tried to explain to them that I dont live in viljoenskroon but Klerksdorp and I will not have money to go there, as well as the fact that it was the last day before the Warranty expired. I further asked them that, if I bought the phone from Ackermans in Cape Town, would they expect me to drive back to Cape town only for my promised refund?, the answer was a rude yes.</p> <p>I was shocked to find out that, even when I phoned their call center, i got the same rude treatment, as well as the same answers to all my questions.</p> <p>since the phone calls are recorded, I asked for the recording of my call to the call-center,but I was told that I cannot get it.</p> <p>If their refusal to refund me at any Ackermans store was part of their Terms and conditions written on the receipt, I would understand. but there is no such a warning displayed on the cash receipt. The cashier also told me that I can get a refund from any Ackermans store. Now, Why would the Call center staff and the Klerksdorp staff all decline to assist me? Chamine who is the Manager there, was super rude and had no care in the world about my explanations.</p> <p>I feel prejudiced and unfairly treated by this store.</p>