Disrespectful Ackermans staff members

Ackermans Mabopane square has disrespectful staff members!!!! Had to deal with this Lucia lady who refused to help me with my lay-by...she actually told me she won't help me cancel it because I didn't do the lay-by there. What ****es me off is that on the Ackermans official page they said we can go to any Ackermans store to get help and when trying to get ahold of the head office was another thing...the phone kept ringing with no answer. Talk about bad service