Displeased Customer

I have requested for my statements to be sent to me for the past 3 months and got response with just 1 statement for November on the 28th of January and i was advised that the other statements were also sent to me, i should receive them in 5 days. I have not been getting my statements only getting promotional emails from Ackermans. I need an update on my account. Account statements *** to my initial query. <br> I would also like to be assisted with the settlement amount that i need to pay for me to be able to cancel the account.