Dishonest & hateful staff at Ackermans Karinpark

I received an SMS to collect my new Ackermans card. Yesterday, 15 Oct 2020 at between 13:00 and 14:00 I went to Ackermans Karinpark in the Wonderpark shopping centre. A very friendly lady called on the intercom for someone to issue my card, after which a tall man with long dreadlocks came out from the personnel room.

After he copied my ID, he issued my new my card. After I signed the agreement, he gave me my card and said I HAVE to make an immediate purchase today. I said that I'd rather make a purchase at a more convenient time. It was very busy with a long queue. He then insisted that according to Ackermans policy, I have to make a purchase today. I then asked him to show me the policy that says that. He then changed his story saying that his manager told him that it was their policy.

When I asked him to call the manager to verify his claims, he then again changed his story and said that its okay and did not need to make a purchase today. He stared at me with so much anger and hatred while saying this.

I found it very unprofessional that the very first person I dealt with at Ackermans, lies and deceives me for unknown reason and then looks at me with so much hate.

My purchase would have only added to his already extremely busy co workers. This made me doubt if I'll ever use my new Ackermans account at all. Even though Markham are more expensive I'd much rather shop there as all their staff has only showed professionalism to new customers.