Disgusting & Unprofessional Service

I would like to share with you the most embarrassing,unbelievable and inconvinient experience that we had at the Ackermans store in Joubert and Kerk.

A month ago my wife and I made a laybuy of around R3300 for the kids at Mall of the South which we paid off beginning of this month and while fitting kids at home we realised some of the sizes were wrong and decided we would make time to go and exchange.

My wife went to Ackermans Joubert today and could not find the items and sizes and decided to rather do a refund,she was met with hosility and digracesful attitude by a lady manager at your store.Your manager told my wife that they will not do a refund on such pricey items she should go back and refund wherever she bought them,by the way we were not refunding the whole laybuy we returned 4x shorts(R560).there was a back and forth but eventually she was denied her right to a refund,this is despicable and inconsistent with CPA,what is most upsetting and disappoinying is the manner in which your manager treated customers who spend so much money in your business,she is unprofessional and brings your company.She did not care for a second that money was spent to go to JHB CBD.

I would like to know what action will be taken for such.my wife cannot remember her full name but her name is along Nomhle or Nonhle.