Disgusting service from Dispute Team - NO HELP AT ALL

<p>My card was ****** out of my mom's bag by my sister and we noticed only when it was too late. She had already bought on the account without my permission. As such I made a case against her for ***** and immediately notified Ackermans of this. </p> <p> </p> <p>After 2 weeks I still hadn't heard back and called to find out what is happening with my dispute. I was told that the documents I sent 2 weeks prior had not been received. I then resent them and was told I would get a call back in 2 hours from an agent called Madoda.</p> <p> </p> <p>The day ( Friday) came and went and I still had not heard from the agent. I then called back on the Monday and was told I would get a call back in 15 minutes. Again the entire day passed and I still did not get a call back.</p> <p> </p> <p>In the meantime the police went to the store and asked for surveilence footage and was told the cameras were not working. WHAT THE HELL??? </p> <p> </p> <p>So I called back the next day and was helped by Angelo who told me he would get Madoda to call me back and that he had my documents.</p> <p> </p> <p>Two days passed, still no call back. I called back the Friday about 5 times and each time Madoda was on a break.</p> <p> </p> <p>I called back today and was told Madoda was not in yet, I then asked to speak to his supervisor and suddenly he was available.</p> <p> </p> <p>He then told me that they will not be reversing the charges even though it was bought without my permission and a case of ***** is currently on going.</p> <p> </p> <p>I was told the only way they could help was with the investigation and when I asked how if they don't even have working surveilence cameras I was given no answer.</p> <p> </p> <p>I am totally disgusted in the service I received, I basically had to chase up Madoda to get answers and he was of no help. I was told only I was allowed to buy on the account and yet even though having my ID on file they sold to my sister who looks nothing like me. There is absolutely no security measures in place to notify me when someone has purchased on my account so until I wish to buy again or received a statement how would I know someone bought. I will NOT be getting a new card from Ackermans, I will settle the account in my own time and close it off!!!!!</p>