LB
Leonie B
1 reviews | Active since Jun 2019
03 Jun 2019, 14:53
DISGUSTING service from Call center staff
Worst customer service from the CALL CENTRE!
Made a call to set up a debit order for my store account and the lady put me on hold twice, fist time she put me on hold after taking my ID down, then came back to the phone and said she still needs to log onto my profile. Answered my security questions, put me on hold for yet another 23 minutes and 48 seconds! DISGUSTING. Did me part as a customer to follow up on my payment due after the Banking app guideline listed on theire website does not even work.
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Replies (2)
Ackermans's replyOfficial
03 Jun 2019, 15:56Good day Leonie,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply03 Jun 2019, 15:56
Official
Good day Leonie,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
04 Jun 2019, 16:23Good day Leonie,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply04 Jun 2019, 16:23
Official
Good day Leonie,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service