Disgusting service from Ackermans Estcourt

Ackermans Estcourt, I had a very bad experience with them. Bought a cellphone in November, January it could not charge, took it to the store and it was booked in for repairs, as it was factory fault, it came back in February, got SMSs confirming that it has been taken in, in February got an SMS stating that the cellphone is in courier back to the store. Waited for the sms to advise that I must collect it or a phone call but I wasn't informed. I then gave the courier service an allowance of 2 weeks just to make sure that it was delivered. I then went to the store, when I got there the gentleman that was helping me advised that the phone was not back I then advised him to check as I received an SMS that it's has been couriered. He then went to the back and came back with it after advising that it's not there.

I took the phone home, when i arrived at home I noticed that the camera is not working, it was working before taking it in for repairs. I then took it back to the store and I was advised that they cannot refund nor give me a phone. I bought the phone and for 2 months it's not working and no 1 is willing to assist, they don't even provide a phone to use while you wait.

Ntombi the 'store manager' was called to assist and she told me she cannot assist as the GM is in meetings the whole day, I then left the phone. I got a call from Ntombi on Wednesday (24 Feb 2021) at 15:26 and she advised that I must come collect my phone as it's sorted, fortunately I couldn't go due to bad weather.

This morning (27 Feb 2021) at 10:09 when I was getting ready to go to town to fetch it, I received a calltl from Siyanda advising that the phone story is not sorted, I then told him that I was advised by Ntombi that it's sorted, he then asked her and she advised him that it was a mistake, what if I went there on Thursday or Friday and wasted my petrol for nothing, and the irritating part is that they don't even apologize, it's like she called by mistake and so what?? The service is disgusting