Disgusting service from Ackermans
<p>I have been trying since Friday to open an account at Ackermans in Atlas Mall. All the info has been sent through, they even "tried" to phone us 3 x, apparently they "cannot hear" anything. But they just do not bother to phone back. I have left several messages to phone us back,( apparently they have the call back facility.), and also left a little complaint on their website, Without any joy. Why is it so hard to do their job....they wanted a job, they got a job but now there is just no service. So they are getting paid to do nothing.....wonderfull!!! The service at Ackermans accounts dept and customer service is absolutely disgusting......worse than what I have been experiencing all over lately!!!! This is BAD....BAD....BAD!!!!!! How can I find out what is happening to the account...all they tell us "it is pending". For how long is this still going to be "pending".</p>
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you shortly to ensure your satisfaction.
Kind regards,
Ackermans Customer Service
Best regards,
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you shortly to ensure your satisfaction.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Elsa,
Once again we would like to apologise for the poor service received regarding the account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Elsa,
Once again we would like to apologise for the poor service received regarding the account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Ackermans Customer Services
After posting my dissatisfaction regarding opening an Ackermans account to Hello Peter, I eventually got response from the Head office. They contacted us on the 2nd of June at late afternoon, and that same evening we got a message confirmation that the account is approved. Thank you to Hello Peter for taking up this matter. Head office phoned my husband to get all the neccessary info and all of a sudden the person on the other side could actually hear him where as before the person who phoned him **** that they cannot hear him - 3 times at different occassions??? Within a hour everything was done, account was opened. Why does one have to fight first to get someting done fast? Thank you Ackermans for the person actually responding to my complaint, for getting things done very fast. It is much appreciated.
Good day Ackermans Customer Services
After posting my dissatisfaction regarding opening an Ackermans account to Hello Peter, I eventually got response from the Head office. They contacted us on the 2nd of June at late afternoon, and that same evening we got a message confirmation that the account is approved. Thank you to Hello Peter for taking up this matter. Head office phoned my husband to get all the neccessary info and all of a sudden the person on the other side could actually hear him where as before the person who phoned him **** that they cannot hear him - 3 times at different occassions??? Within a hour everything was done, account was opened. Why does one have to fight first to get someting done fast? Thank you Ackermans for the person actually responding to my complaint, for getting things done very fast. It is much appreciated.