Disgusting Service Ever
<p>i lay-buy shoes for my daugher in sandton only to realize they dont fit her and i had destory proof of purchase there was nothing i can do but to change the shoes to the closes store which happen to be hillbrow store ,when i get in the security give me attitude says if you dont have receipt we dont change but 1 of the policy say we can change the iteam as long as its in resaleble condition, i spoke to the manager he says he have to take the picture and send it to other store bluh bluh he didnt even ask for my contact number in case he find something WHAT A **** SERVICE so manager though he tell me about stuff i dont need to know its no even my business</p>
Good day Segametsi,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Segametsi,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
*********** Regional Manager
So after the customer service got back to me told me that the so called regional manager will give me call in 2days Whew how *********** the regional manager is Solly ,he than call me he apologies for the inconvinance bluh bluh, i than ask him can i go to the store to change the shoes he confindently said yes i was like today right now he's like most definitely
Whew you won't believe what happen wen i got to the store on wednesday afternoon i find different manager Zandile not Sakhile, Zandile she has no idea of what happen on sunday until wednesday
So i dont know a big company like ackermans oparete they dont report way even worse Solly didn't call her instead he call sakhile i assume so it shows lack of communication, No hand over when one manager is off HOW INCOMPETANT MANAGERS ACKERMANS HIRE including Reginal manager they clearly do know what their are doing
So Zandile call the so call Planner not sure why sakhile didn't do that in the first place the Planner give them the code final but its R49.99 i know for the fact i bought the shoes for R99.99 not R49.99
So i left then ,again Zandile failed to ask me for my contact details i had to remind her incase should she have a solution with her regional manger or whoever
After all this dramatic incidet i dont know how Ackermans oparate with this whole of bunch of incompetant managers worse even regional manager very irratated and annoyed
Can i get refund or exchange this shoes without drama and explaining myself because am tired of that Please
*********** Regional Manager
So after the customer service got back to me told me that the so called regional manager will give me call in 2days Whew how *********** the regional manager is Solly ,he than call me he apologies for the inconvinance bluh bluh, i than ask him can i go to the store to change the shoes he confindently said yes i was like today right now he's like most definitely
Whew you won't believe what happen wen i got to the store on wednesday afternoon i find different manager Zandile not Sakhile, Zandile she has no idea of what happen on sunday until wednesday
So i dont know a big company like ackermans oparete they dont report way even worse Solly didn't call her instead he call sakhile i assume so it shows lack of communication, No hand over when one manager is off HOW INCOMPETANT MANAGERS ACKERMANS HIRE including Reginal manager they clearly do know what their are doing
So Zandile call the so call Planner not sure why sakhile didn't do that in the first place the Planner give them the code final but its R49.99 i know for the fact i bought the shoes for R99.99 not R49.99
So i left then ,again Zandile failed to ask me for my contact details i had to remind her incase should she have a solution with her regional manger or whoever
After all this dramatic incidet i dont know how Ackermans oparate with this whole of bunch of incompetant managers worse even regional manager very irratated and annoyed
Can i get refund or exchange this shoes without drama and explaining myself because am tired of that Please
Good day Segametsi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Segametsi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Segametsi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Segametsi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Segametsi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Segametsi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Segametsi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Segametsi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Am glad my matter was resolved thanks for compansation
Am glad my matter was resolved thanks for compansation