1 reviews | Active since May 2021
DISGUSTING SERVICE BY STAFF MEMBERS
I am disgusted with the service received from the stuff member and manager/supervisor @ ackermans @ mall of the south.
I went to the store for an exchange and when i got to the till to exchange with the same item the price went down however i got overcharged as the teller ddnt check. i went to the store the following day to enquire and the stupid supervisor told me that I cant b help as the cashier who helped was not available, and they dont know where the receipt.
i went back again the following day and the very same thing happened the supervisor kept running up and down like a headless chicken and made me wait for an hour and wait for them to look for the receipt i returned even though i had an updated 1.
its so sad to see how a customer is treated especially when you are black, i will b cancelling my store account as i feel that the stuff are *********** and dont know how to treat customers, i was really disrespected and made as though i made the mistake. They should just b fired as they stupid and think they better than customers.
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
