Disgusting Service by Ackermans

I went to lay bye clothes in March at Ackermans and today I went to take it out. I paid the remaining balance and was told to wait for them to fetch the clothes in the storeroom. I waited for 15minutes then I went to complain together with people that have been waiting longer than me. They told us we must be patient they will be here soon. Another 15minutes or so passed then they said they found the clothes, to my surprise it was only one plastic which had a few items the rest were missing . They said they will look for the rest of the clothes after a long time waiting I decided I wanted a refund. They called the manager and she came after 30minutes and it also took very long for them to finally refund me. What a waste of my time, money and petrol !!! I missed a meeting because of this. There was a lady named lindiwe she was the only person concerned regarding my situation she really tried her best to help when she saw the rest of the cashiers not really putting an effort to help me. Ackermans festival mall you SUCK!!!