Disgusting service

I went to Ackermans store in Bethlehem the one located next to Shoprite to activate my account but to my surprise I had to buy for R500 in order for the account to be activated I requested to speak to the manager with regards to that unfortunately I was taken back and forth by Simphiwe and Tefo up until they called a guy by the name of Morena who's apparently an acting store manager whom he wasn't of help himself because he confirmed what I was already told by Simphiwe and Tefo which isn't true as I had an account before with Ackerman's and wasn't told that is a must for me to buy in order to get it activated.I'm so annoyed and disgusted by this poor customer service something should be done