Disgusting Service

I paid my account on the 20th May 2024 via eft which I have always done with no issues. Last month however it seems that the amount I paid was not allocated to my account. I then had to call myself on Monday 3rd June 2024 to enquire what the problem is and why this was not allocated accordingly. I now keep getting messages about my account that is overdue and I work in a financial institution. This is now affecting my job and I'm not happy about this. Every person I have spoken to thus far has been unhelpful. This is really unacceptable and it's becoming a real pain. I keep getting sent messages that i owe money on this account and i need to pay it when in actual fact ive paid more than the installment. This is now affecting my livelihood and I'm not taking kindly to this. Your customer service department is not helpful, your agents are even worse.

This process is really frustrating and no one wants to seem to assist me in this regard

I am on the verge of emailing the CEO as his details are public knowledge because nothing else seems to be getting anyone's attention