Disgusting service

pathetic service I ever received from Ackermans in Keywest, I went there to settle my account, stood in a que for about 15min when I got to the cashier (Smangele) she told me they can't check the balance. I asked her how do I check my balance she told me I must phone call center then she how much do I think I owe I said R1500.00, then she said I must pay R1400.00 when she got the slip she saw R279.77 then she told me I still have to pay that balance when she got the 2nd slip she realized that the amount is accumulating she showed me and it was a credit balance. I ask her what do we do now, she said go to those guys to make a call for you to the call center to ask about the process from here.

No apology, no sympathy nothing.