Disgusting service

Good day

My funeral cover was canceled by Ackermans. When we contacted fin rite. Thami went through the statements and said that he does not see a reason why this was done. He advised us to contact Ackermans to ask why there was a security stop put on the account without notice to me. I find this very very disgusting and wrong. Why was the funeral policy money not paid over by Ackermans as my account has been paid every month since 2014.

Could you please get back to me and rectify this. If its not rectified I will have to take this to social media and further if I have to.

Account number ACKPOL ***