DISGUSTING SERVICE

My boyfriend bought nappies at Ackermans Ziyabuya on thr 13th of march. He bought 2 size 1 nappies because my baby is growing I asked him to return 1 packet and take size 2. He had the slip and everything and the packet was not open. They refused to exchange it for him saying that he can't. No other explanation was given, he insisted saying he needs a bigger size eventually they said 'they will do him a favour this one time'. He got Huggies dry comfort size 2 of which the size is fine but I use huggies gold. I told him I will return it myself coz i could see he was not in the mood to go back to the store. Saturday I go to store telling them I need an exchange I looked for the Huggies Gold brand size 2 I didn't see any in sight....I asked the not so friendly consultant who told me that they don't have in stock i went to the till to be told that they do not refund nappies. I.asked them where is that written? I asked.them if the nappies were open or if I did not have a slip as proof. They went to fetch I'm presuming was the manager by the name of Netta who told me that they do not do refunds and they did my boyfriend 'a favour' the other day when he did the exchange. I asked them if they had the brand i wanted and size they said no then I asked what do I need to do. After some attitude from Netta she eventually said to the cashier he must do the refund. He was very rude....seemed disinterested in what he was doing and no namebadge. When I.asked.him for his name cause there was no name badge he said 'I don't have one' I asked 'the name or badge' he said the badge I asked for his name which he told me was Athi.

Can you please advise me on your return policy for ALL Ackermans stores. Cause it seems what we know and what your staff tell us are 2 different things. And the amount of attitude one gets from the store at Ziyabuya is unimaginable. If staff are not busy taking personal calls on their cellphones they are eating chips at the tills or telling each other about the heavy weekend and how hungover they are and how they are not in the mood infront of customers. It's not the first time I've raised such an issue but then again nothing will be done like the other times.

The Ackermans at Kenako mall is just as bad I went to take out a laybye paying with my debit card I was told that I have to pay by cash not by card such to my amazement. Again I was ignored completely when I asked the reason and where is it written. Can I have clarity on that as well.

Will wait patiently for feedback