1 reviews | Active since Feb 2015
ON THE 7TH JANUARY 2018, I VISITED ACKERMANS AT 1544 TEMBISA, SHOP NO 10, MAYIBUYE SHOPPING CENTRE TO BUY SOME SCHOOL STUFF FOR MY CHILD. I TOOK THE ITEMS AND PROCEEDED TO THE PAY POINT WHERE I WAS ASSISTED BY MOEKETSI MOHOKARE. MY CARD DECLINED, I TRIED TO DO A TRANSFER INSIDE THE STORE BUT THE NETWORK COVERAGE IS NOT SO GOOD. I ASKED MOEKETSI TO QUICKLY STEP OUTSIDE THE STORE AND DO THE TRANSFER, I ASKED HIM TO KINDLY PUT MY ITEMS ASIDE. THAT DIDN'T TAKE LONG AND I WENT BACK INSIDE THE STORE, JOINED THE QUEUE AGAIN. TO MY SURPRISE, WHEN I GOT TO MOEKETSI'S TILL, MY ITEMS WERE NOT THERE. I ASKED HIM TO GET THEM FOR ME. HE WAS EXTREMELY RUDE, HE TOLD ME I HAD AN ATTITUDE AND I WAS RUDE. HE WAS MAKING SOUNDS LIKE N******, EISH. HE WENT AND FETCHED MY ITEMS AND TOLD ME HE WAS NOT GOING TO HELP!!! HE LEFT ME STANDING BY HIS TILL. A LADY CALLED AKHONA LEFT HER TILL AND CAME TO ASSIST ME. I FIND THIS UNACCEPTABLE AND UNPROFESSIONAL. HOW WAS HE EMPLOYED WITH NO CUSTOMER SERVICE S****S??????? HE NEEDS TO GO FOR ANGER MANAGEMENT AND !!!!
Good day Chris,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Chris,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Chris,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Chris,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
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