1 reviews | Active since Jul 2023
Disgusting
I am disgusted by the level of service I am receiving from the Ackermans staff.
I am brand new account holder who owns an Ackermans account. I was granted R4000 credit
I used R1200 credit which left me with the balance of R2800 credit available.
My first installment due was R140 by the 1st July. I paid my first amount of R400 which is nearly 3 times more than what my 1st installment was supposed to be. I paid this amount via the link that was on my monthly statement. https://pay.ozow.com/p/33PK58Hcc72 I had no option to add it as a beneficiary so I never got any email conf irmation payment. Apart from my banking statement a sms notification & a screenshot directly from the merchants screen & the capitec app. I then started getting sms on Monday that my R140 is due. I called the customer service team on Monday the 3rd of July I was advised that my payment will reflect by the Wednesday 5th of July as it take 3 working days. I called the Friday the 7th July I was told payments can take up to 3-5 working days it will reflect the Friday still & apparently there was a system issue every one is getting payment messages it should be ignored. I was told to email the Ackermans team on various email with proof of payment. I emailed as I was told I called back the Monday 10th July I was told no payment was made at all nothing was showing on the system only to inform me that it will be escalated. I called the Tuesday the 11th of July & was told it was escalated they need a copy of my ID. I sent my copy of ID as I was told. I saw that my account was still not updated & i had 0 credit & a R200 installment due from a R140 intially. I called back the 12th I was then told to go to payment history on my capitec app to get the email notification of the payment. I explained numerous time there wont be the option as it was done via the link. I then got a email to state I need to go to the capitec bank and get proof of payment at the bank. Why was this not told to me from the get go! I then emailed my capitec proof of payment. & Now I am getting no response at all. My sms of payments has stopped and my account has still not been updated. I would like to this further & my payment has still not been allocated!!!
Thank you for bringing this to our attention. Customer service is extremely important to us, and we assure you that we value your feedback and take it very seriously. Please be advised that this matter has been escalated to the relevant department, who will provide you with urgent feedback.
The Ackermans Team
Thank you for bringing this to our attention. Customer service is extremely important to us, and we assure you that we value your feedback and take it very seriously. Please be advised that this matter has been escalated to the relevant department, who will provide you with urgent feedback.
The Ackermans Team
He gave me advice not to use capitec bank & I should get me a check account & bank with a different bank because capitec give’s issues when making payments according to him.
He laughed whilst i was speaking to him & told him cannot email me on a daily with updates because then he will have to do that to each customer.
He never gave me a solution to my problem.
I asked what will happen if owzow doesn’t provide them with the information that they need to support me on my payment that i made with all my relevant proof he said he cant say anything he doesn’t know.
I try to explain to him that Ackermans chose owzow as a payment point. I provide all my proof that was required from me. So who is at responsible for rectifying my account he said he don’t know.
I asked him what amount the threatening messages & my acc that has late payments and the debt collection agency he said I shouldn’t worry its only 1 late payment. Although i paid my payment on time thrice the installment amount.
I didnt like the way he spoke to me & i asked him to raise my complaint to someone else he said he would & that it was escalated.
He then said his manager is sick & is out of the office i asked him to email me once he is done speaking to his manager about my account he said he cant as it is confidential. He failed GDPR by providing me with hos managers full name & his full name.
I found him patronising & disrespectful to be working in the complaints team.
He said his hands are tied if ozow doesn’t respond or resolve the issue yet ackermans chose ozow.
I paid my account on the 1st of July
Using the ozow link on my bank statement
I paid R400 & I was only supposed to pay R140
I called numerous times i was advised to provide proof of payment i did i was told to go into the bank and get proof of payment I did i was told to contact Ozow myself i did my still my account is not updated.
I spent extra money on airtime to call in each time to speak to someone that can assist
I spent fuel on going to the bank & still it is not resolved.
He gave me advice not to use capitec bank & I should get me a check account & bank with a different bank because capitec give’s issues when making payments according to him.
He laughed whilst i was speaking to him & told him cannot email me on a daily with updates because then he will have to do that to each customer.
He never gave me a solution to my problem.
I asked what will happen if owzow doesn’t provide them with the information that they need to support me on my payment that i made with all my relevant proof he said he cant say anything he doesn’t know.
I try to explain to him that Ackermans chose owzow as a payment point. I provide all my proof that was required from me. So who is at responsible for rectifying my account he said he don’t know.
I asked him what amount the threatening messages & my acc that has late payments and the debt collection agency he said I shouldn’t worry its only 1 late payment. Although i paid my payment on time thrice the installment amount.
I didnt like the way he spoke to me & i asked him to raise my complaint to someone else he said he would & that it was escalated.
He then said his manager is sick & is out of the office i asked him to email me once he is done speaking to his manager about my account he said he cant as it is confidential. He failed GDPR by providing me with hos managers full name & his full name.
I found him patronising & disrespectful to be working in the complaints team.
He said his hands are tied if ozow doesn’t respond or resolve the issue yet ackermans chose ozow.
I paid my account on the 1st of July
Using the ozow link on my bank statement
I paid R400 & I was only supposed to pay R140
I called numerous times i was advised to provide proof of payment i did i was told to go into the bank and get proof of payment I did i was told to contact Ozow myself i did my still my account is not updated.
I spent extra money on airtime to call in each time to speak to someone that can assist
I spent fuel on going to the bank & still it is not resolved.
Our sincerest apologies for what has occurred. We have escalated this matter to the relevant department who will provide you with feedback.
The Ackermans Team
Our sincerest apologies for what has occurred. We have escalated this matter to the relevant department who will provide you with feedback.
The Ackermans Team