LB
Lisa B

1 reviews | Active since Feb 2012

16 Sept 2016, 16:39

Disgusting Customer Service-Mall of Africa

<p>Horrible service by your employees. One cashier serving a customer who has quite a lot of items, while two other employees lingered around at the tills ignoring me.The employee packing the shelves notices that Im standing there waiting patiently and she alerted the male employee to my presence. The male employee then dismisses me. So I left my items on the shelf and took my business to Jet whose customer service at the tills surpassed yours.</p>

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Replies (2)
Ackermans
Ackermans's reply16 Sept 2016, 16:51
Official

We appreciate the time taken to notify us of your dissatisfaction.

We sincerely apologise for the service failure you have experienced and will ensure that your query is escalated to the Divisional Sales Manager for investigation.

Kind regards,
Ackermans Customer Service

Ackermans
Ackermans's reply20 Sept 2016, 08:37
Official

Good day Lisa,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service