DISGUSTING CUSTOMER SERVICE FROM ACKERMANS HILLSTREET

I’m so disappointed with the escalations department from Ackermans clothing store. On the 13/10/20 I had a very bad experience with Buhleh a cashier at the Ackermans Hillstreet branch at 14:08 I brought this up with their headoffice and spoke to Ande at 2:35 who said that I would receive a call from them the following week Thursday with feedback. I waited and received a call from the manager of the sanlam centre branch who said that she was told that the complaint was for her branch I told her my story and then made it clear that I want the manager for hillstreet branch to personally contact me nothing was done . I then called again and spoke to thandeka who said she would get the escalations department manager to call me (Amanda) who till this day has not yet called. I called again several weeks after haven’t received a call then I was told that the complaint has been closed because I had received a call from the hill street branch! I am not going to let this slide it’s too often that cashiers treat us like dirt and it is clear that now it’s because the company allows them to do so , it’s OK or Normal. I’m awaiting on the contact details for the obudsman I will take this further !!!!

I’m very very annoyed and rather disgusted