Disgusting customer service and procedure at Ackermans

I made an online purchase yesterday of a Samsung A02, I received confirmation after payment that my order was successful and I would get an email with my order so I could track it on my end. It's 22h54 and there has not been any email received, I called and spoke to a Nandi Mhlongo who doesn't seem to know what she's saying or doing ( told me she can't get the manager on the line due to Covid however she kept asking me to hold so she could get feedback from her manager). I gave her my order number and she tells me such a number doesn't exist at Ackermans, I informed her that I took a screenshot of the confirmation which is inclusive of the order number. She asked me to email the screenshot ( manager's request) I then requested that the manager calls me after receiving my email and guess what no one has bothered to call till this hour. I decided to call in 3 hours later and I got through to another lady who then gives me a different number advising that i need to call it since it was a cellphone purchase, I called the number several times only to hold then be told to leave my details- left my details and no one has bothered to call.