disgusting customer service

I cannot believe that is happening again.Just a few days ago I was called by the Divisional Manager Mrs Carol Kruger that had to apologize for other people's mistakes and unprofessionalism. And she re-assured me that something like what happened to me won't happen again. And yet here we are again.For all the years I have been a ackermans client and also even worked for Ackermans not once was I told that you can't transfer stock from one store to another for A CLIENT.You people are waisting my time.Precious time.With my situation at home with my TERMINALLY ILL BABY ON LIFE SUPPORT MACHINES.Instead of being with her and taking care of her I must respond to emails like this.So when exactly do you think I will get to stores like Sammy Marks and Gezina if I can't even get a store that is 1km away from my house.I can't even answer my cellphone sometimes when I am busy with my daughter.I expect to get feedback within 24hours of this correspondence if not I will take the matter to the appropriate Consumer services Board as stipulated/ set out in the Consumer Protection Act.This is just unacceptable that I keep on getting this pathetic service from Ackermans.For once can you people jus