AM
Andiswa M

1 reviews | Active since Nov 2015

24 Dec 2016, 10:31

Disgusting Customer Service

<p>I am horrified by the Customer Service received at Ackermans corner Plien St and Darling St. I opened an account with them and today went to collect the card as needed to do shopping. Only to be told that my card cannot be activated today as there is no OPC or whatever code. Called the shop where account was opened and I am told I need to go all the way to Mitchels Plain where account was opened. What is the point of having more than 1 shopping in each town. Nothing was done to try assist me However I was made to feel that well mam tough. Whilst still standing cashier tells me she is done "next customer please" No Manager assistance to help customer why am I even spending my money with such a shop.</p>

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Replies (2)
Ackermans
Ackermans's reply28 Dec 2016, 08:54
Official

Good day Andiswa,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply30 Dec 2016, 16:07
Official

Good day Andiswa,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,