DISGUSTING CUSTOMER CARE

I have now been struggling with Ackermans/Tenacity to get a solution for a refund that was to be credited to my account on the 2nd of May. In the email there is no stated waiting period for the refund. I waited until the 16th of May before I contacted their customer service to query when my refund will be processed since I had received my new months statement and the refund HAD STILL NOT BEEN DONE. I then email again and I am told the following AFTER being instructed by a consultant via the whatsapp line to email the customer care as they themselves could not assist me. Good day Liza,

Thank you for getting hold of Ackermans Customer Care.

Unfortunately you got through to the online shopping department therefore we cannot assist with any account related queries.

We apologize for any inconvenience you have been caused.

Our store cards are managed by Tenacity Financial Services, for application and account queries please contact them on the below contact details.

Tel: **********(SA) / +27 (0) 21 ********** (International) Email Address: ***********

If you have any questions, or I can be of any further assistance, please just reply to this email, and I’ll be happy to help.

Kind regards, Ackermans Customer Care

Okay great, I then go ahead and email Tenacity as that is what I was instructed to do I then receive the following response from Tenacity: Good day Liza,

Thank you for contacting us.

Please accept our apologies for the inconvenience caused.

Please note that we have referred your query to the Customer Care department for further assistance and resolution. Below are the contact details for your convenience.

Email - ***********

Contact Centre – ********** then select option 7

Please send any further queries to *********** or contact our call centre on **********.

Kind regards,

SALES AND SERVICES | MULTIMEDIA

(t) +27 (0)860 900 100

These people are an absolute joke with their customer care system and I HAVE YET TO RECEIVE A REFUND.

I have had an account with them for over 6 years so I am absolutely appalled by their lack of concern or the need to assist a loyal customer.