TS
Tanya S

1 reviews | Active since Sept 2010

17 Jan 2020, 14:07

Disgusting attitude from head offuce

I spend thousands at their stores to be treated by the receptionist at their head office like **** when it's part my money that pays her salary!! If I was near the head office I would come in there to smack the rude lazy ***! She's too busy yakking with her big mouth on other side to pick up the damn phone!! Phone in the 1st time she puts you through to an office where nobody is, 2nd time I phone in she picks up and puts down. 3rd time phone in you can hear when she eventually picks up after ringing for how long her busy yakking with someone!! Too busy with conversations to answer!! Then ask her why she puts the phone down when I called in the 2nd time and she makes me a **** and says she never puts down and always answers then I tell her not to put me through to customer care and not to an office where there no one to take the call as I have a complaint then her *** attitude starts by reprimand ING me saying number one... Then I cut her off and ask her does she have an attitude to which she tells me I have an attitude and when I don't have an attitude I can phone bac****! This is how they ****ing treat customers!!! I'm sorry but I can take my money somewhere else if this is what you get for your money and report them to consumer protector now!!

0
Replies (2)
Ackermans
Ackermans's reply17 Jan 2020, 14:25
Official
Good day Tanya,

We sincerely apologise for the service failure you have experienced. 

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint. 

Kind regards, Ackermans Customer Service 

Best regards,

TS
Tanya S's update19 Jan 2020, 12:42
Reviewer Update
They did not resolve anything. The manager Dashan or whatever his name was the manager that I also asked 5 months back to get me 4 tops in a certain size but he's too good to do anything that is below him. Angelo kept repeating himself, was no help & obviously the rude receptionist got a pat on the back! I have been shopping for my daughter 8 years now at ackermans spending thousands every time but now I'm taking my money where it's actually appreciated & where I will get better customer service!