Disgusting attitude from cashiers

On Saturday 2015-10-03 i took my cousin to the store to open an account as she is new to Cape Town i sincerely hoped she would receive the level of service this chain SHOULD provide. My cousin speaks Xhosa to the surprise of the cashiers. When she handed in her application 2 of the ladies stood and discussed her salary, which is not acceptable. And it was struggle to get someone to help her. Then yesterday we went back to activate her account. After almost 10 mins the lady Angel could not assist us she called a lady Andiswa who helped us very nicely. When she was busy the floor manager i guess called her to come sweep floors when she is done, No i ask you. Would it not be smarter to get the *********** person who cannot assist the clients to rather do that and let the competent person work with clients. Anyway, so my cousin asked angel to just verify her cell number as it is a new number, she had the gall to call Andiswa back and told her in Xhosa that we are wasting her time. Is helping the customers not what her time at work is for??? This is pathetic. Just because the cashiers was not aware their customer understands Xhosa, they thought they can disrespect someone in that matter