Disgusting and Shocking service Noordhoek store

Shocking services from Noordhoek branch (Cape Town) went to collect my lay buy which expired during lockdown (May) just to be told my lay buy had expired!! I received a message to say my lay buy was extended to 10 June!! They said they will give me my money back. O dont want the money, I want the items that took me hours on 3 different days to carefully pick and items were marked down! I asked they reprint the slip and go look on the floor for the items I bought! Cant print slip so they were writing the items down. I advised i would go to another shop and come back to help. When i came back i was told the person that was writing the items down, had not finished and had now gone on tea!! It wasn’t even 11am!! What customer service is that?! If i had waited would he have left and i would have been waiting there till he returned?! Could no one else do it!! Could the manager not take my details and say he would check the store for the items and call me tom or Monday to collect??no one bothered to assist me! These were my items that i paid for! When i want to collect 2 weeks ago i was told i cant as it had summer items! Last week when i checked, they said i could take my lay buy but I didn’t have my ID and now today my items are gone!! I want the items i selected! Even if you must look at other stores and for the price i paid! Or similar that i am happy with even it costs more, you must discount it!! This is shocking!! Your staff in the store need training on customer service!!