Disgusted with Ackermans

I am very discusted with Ackermans, me and a large part of my family was a client of Ackermans. The 26 th of December 2018 my grandmother passed away after being a client of ackermans 15 years. On the 2nd of January 2019 I went to Ackermans in Bela Bela and told them my grandmother passed away and I asked the cashier for a form for the funeral cover my grandmother had with Ackermans. The cashier told another cashier to help me, she told me to wait she will collect the form. She did not know what I was talking about so she gave me a retrenchment form. I went to the other branch at Bela Bela mall and they told they need the death certificate to give me a form, but the death certificate was not issued at the time. When I received the death certificate from Doves I went to Ackermans again and they told me to go to the hollard branch because they can't help me. I went to Hollard and they also did not know what are they supposed to do. The lady at hollard said she will call then I have to tell the other person on the phone what I want. She called and I spoke to a lady, I told her my story that my grandmother was a client of Ackermans and that she only had a funeral policy with her church and with ackermans so it was barely enough to cover her funeral. The lady from Hollard told me according my grandmother's id number and account number she has the funeral benefits but she did not pay her installment so ackermans canceled it. I told the rest of my family what happened and the insisted that I call Ackermans head office because they also depend on the funeral cover of R5000 for the main member. I called Ackermans head office and I spoke to a guy, I told him the story and he said that there was a funeral cover on my grandmother's name as she was the main member but January 2018 the cover was discontinued. As I had to pay for the funeral on my own I decided to call them again. I called ackermans head office again the following day and a lady answered I told her my story and she told me that ackermans canceled the funeral benefit and when I asked her why and how did they inform my grandmother about the cancelation she got nasty and told me that it was only a benefit and is no longer available. I am very disappointed in ackermans because when my father passed away Ackermans paid out the R5000 but now all of the sudden they do not have that benefit anymore. My mother also has the funeral benefit at ackermans and also a lot of people I know so what now did Ackermans inform them about their sudden change to discontinue the funeral benefit? Chantel ********** 809