1 reviews | Active since Oct 2017
Disgusted Customer Ackermans at Cape Gate
Good day ****** Thank you for contacting us. Thank you for taking the time to inform us of the service you received at our Cape Gate store. Please accept our apologies for the frustration you have experienced.
Rest assured that customer service is very important to us. Therefore, we have forwarded your email to the Divisional Manager, who will contact you within 3 working days with a response.
Please send any further queries to ********** or contact our call centre on ***.
Kind regards,
CHAD BOONZAIER | SALES & SERVICES | ESCALATIONS
********** **********
(t) *** (f) +27 (0)21 ********** www.tenacityinc.co.za P.O. Box 140 | Kuils River | 7579 | South Africa
********** **********
Tenacity
Tenacity
-----Original Message----- From: ********** ********** Sent: 16 September 2017 09:16 PM To: Customer Care Subject: Someone has filled out form: Contact Someone has filled out form: Contact Here are the details: Subject: Complaint Message: Was shopping at Cape Gate shop with my daughter and grand daughter today. While walking thro the shop all three of us was picking clothes of the rack holding it up for the other to see and also checking the price. My grand daughter also did this to copy what we were doing when a white gentleman staff member shouted at me that my grand daughter was pulling off the tags. When I ask which tag as she had only turned the tag over to show me the price so all he said she must just stop in a very angry voice. I was so disgusted that we left without buying anything. Not sure if it was the manager or not but I will never go back again. Disgusted customer Contact Number: ********* Ackermans Card Number: ID Number: Well it is now 4 days and the promise of the 'Divisional Manager will contact you within 3 working days with a response' has not happened.
Strange that I have never received this treatment at any of your other branches and I have been shopping at your stores for many years.
Thank you for your response.
We have sent your complaint again to the Divisional Manager requesting that you are contacted as soon as possible.
Please send any further queries to ********** or contact our call centre on ***.
Kind regards,
CHAD BOONZAIER | SALES & SERVICES | ESCALATIONS
********** **********
(t) *** (f) +27 (0)21 ********** www.tenacityinc.co.za P.O. Box 140 | Kuils River | 7579 | South Africa
********** **********
Tenacity
Tenacity
From***xx Sent: 22 September 2017 11:06 PM To: Customerservice Subject: Re: Store complaint escalated - ***
Show quoted text Well it is now 2 weeks later and still no response. I hope you have taken the time to address the matter with the person that treats customers sooo badly or is that also too much to ask for.
Disgusted customer ****** Show quoted text
Good day Jeannette,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Jeannette,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Jeannette,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Good day Jeannette,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Good day Jeannette,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Jeannette,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Jeannette,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Jeannette,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service