Disgusted customer

I'm not quite sure when I opened my account I'm sure you can go view it on your side but it must be a good few years in that time I have had to make calls and go in store on a regular basis to have my account sent by post. News flash as I told your office last time it is a proof of address for me to use and i DO NOT WANT it via email,sms or any other form. Something I should not have to explain it is my choice as the customer as I have the right to get m account I the form I prefer.....But your staff at the branch are not just rude about it but stupid too. How does one not understand that....in stead I spend half a hour a time on the phone with your accounts department each time. I would love you to please go into my account history so it can slap you in your face the type of customer you loosing. Do me the favour and go look. I'm now sick of asking sending emails and going into branch if you don't want to do something so simple to send my account by post that's fine then I choose to go open a account somewhere else. I received my account now by SMS. You have untill end of this month February 2018 to still send me my account by post. Or by by Ackerman's. And I will be sure to share my experience with all who will listen. Angry !!!! **********