Disgusted by the Service at Southgate & Ignored by Other Branches (Maponya & Diepkloof Square)

I am extremely disappointed and frustrated with the poor service I received from Ackermans Southgate. I approached three different staff members, and each one gave me a completely different story about the same item. One even had the audacity to say, “There are a lot of boxes and we’re not going to look for the item.” This level of laziness and disregard is unacceptable. To make matters worse, I have called Ackermans Maponya 11 times with no answer. I also called Ackermans Diepkloof—again, no answer. If you cannot pick up your phones, how do you expect to provide any sort of customer service?

Let me remind you: there is no customer service without customers. We are the reason your stores exist. If this is the level of service you consider acceptable, then you are clearly not taking your customers seriously.

I expect urgent accountability and action. This cannot be swept under the rug.