1 reviews | Active since Sept 2018
Disgusted and disappointed customer
To whom it may concern.
I went to Ackermans Tygervalley 26/09/2018 to exchange my jean which tore .Which I purchased 2 weeks ago. I requested to speak to a manager who assisted me by the name of Elize. After exchanging the jean I asked for a till slip as evidence. Elize replies I do not need one. I then asked her how will I be able to exchange the jean should something happen again. Elize rep**** you have taken a bigger size so it won't tear again. The reason for me taken a bigger size was , because they did not have my size and I wanted the jean as it is a comfortable fit. I quote what was said by Elize " The jean won't tear again , because you took a bigger size as the other was to small. " I looked at her in shock as she was telling me I'm to fat for the jean. I feel very degraded as there were alot of customers close by and could hear our conversation. I will not recommend anybody to go to Ackermens Tygervalley.
Good day Bianca,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Bianca,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Bianca,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Bianca,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Bianca,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Bianca,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service