AW
Audrey W

1 reviews | Active since Jun 2016

02 Nov 2020, 13:07

Disgusted

Feeling super annoyed

This afternoon I went to Ackermans in Bayside Mall to do an exchange, of course the store was busy, but the ladies behind the tills moved quickly, so I didn't mind the wait.

Finally it was my turn, the cashier who helped me came across extremely aggressive, and rude with the new casual standing beside her observing her behavior.

She mumbled something through her mask about the shorts I had bought, and said it was marked down, ii rep**** to say I wasnt sure, I had bought it the day before. She just shrugged her shoulders, and arrogantly repeated "well its mark down " and threw the shorts aside.

Throughout the whole transaction her way of working really got to me, because she moved the clothes from one side to the other..

Finally she was done and asked the manager for an override who was standing by the cellphone counter, she called for him thrice, but he seemed too busy in his own world. She then walked literally next to where he was standing and announced the override over the instore speaker, this had my blood boiling. No1 came out, and he continued to busy himself at the cellphone counters. I impatiently started pacing up and down the aisle. Seeing me he then came to the counters, neverm9jd that I was waiting for the past 10 minutes; he first attended to someone else. By then I was furious!! He didn't even greet or acknowledge me standing there, or even apologies for taking so long.. Also the way that customers get asked "do u want airtime" ? Seriously??

Anyways my transaction was finally done and I left. I wasnt going to even complain about today. But when I got home I found that there was only 1 set of shorts!! And I bought 2 !! This is all her fault because of her nilly willy attitude she had on the first place.

Now I have to go back to the store to fix this mess, that I didn't even create..

There are many stores that offeres the same products, SERVICE is the only differentiating factor and here today it was non existant.

0
Replies (2)
Ackermans
Ackermans's reply02 Nov 2020, 15:11
Official
Good day Audrey,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply05 Nov 2020, 15:58
Official
Good day Audrey, 
 We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service