************** for not having a payslip

I was retrenched in April and logged a query with ackermans for the cover and everything went well and it was paid in the full cover. So I recently got a job and unfortunately it's not a big company so I don't have a payslip but I have a bank statement showing my weekly pay.So I spoke to Carmen Aploon and asked if my account can be accessible to me. She asked me for a letter from the employer and bank statement and I sent everything to her. She keeps giving me the runaround about wanting a payslip when I specifically told her that I don't have one. So does this mean ackermans discriminates against people who don't get payslip e.g domestic workers,mechanics and other people . What's so sad is that I'm not a new client I'm an existing customer. I'm really disappointed and appalled by this treatment. I thought I was valued as a customer but I'm discriminated for simply not having a payslip