Disappointing Experience at Ackermans Atlantics Centre"

I am writing to express my disappointment and concern about the behavior of two staff members at your Atlantics Centre store (Shop LS09). On 28 October 2025, my friend Thembakazi Molelekwa and I visited your store, and she was served by Cashier Shanty Magerman. When my friend spoke to the cashier in English, the cashier and Supervisor Taren responded in Afrikaans, seemingly under the assumption that she wouldn't understand.

The tone and language used were condescending and rude, making my friend feel belittled and disrespected. As customers, we expect to be treated with dignity and respect, regardless of our language preferences.

This behavior is unacceptable, especially given the "customers always right" philosophy that Ackermans claims to uphold. My friend felt humiliated and upset by the experience, which has left a negative impression of your store.

I request that Ackermans takes immediate action to:

1. Apologize to my friend for the distress caused by the cashier and supervisor. 2. Address the behavior of the staff members involved, ensuring they understand the importance of customer service and respect for all customers.

My friend's contact details are ***. We would appreciate a prompt response and resolution to this matter.

Sincerely, Gcobisa Nkangala